Shipping policy

Welcome to DARD QUT

Thank you for shopping with DARD QUT. We are committed to providing a smooth and reliable shopping experience for all our customers across Pakistan. This Shipping Policy explains our order processing times, delivery schedules, Cash on Delivery service, shipping charges, and other important information regarding your order.

1. Shipping Coverage

DARD QUT currently delivers orders to customers across Pakistan.

We work with trusted courier partners to ensure that your products arrive safely and on time, regardless of whether you live in a major city or a remote area.

Our delivery service covers:

Karachi
Lahore
Islamabad
Rawalpindi
Faisalabad
Multan
Peshawar
Quetta
Hyderabad
Sialkot
Gujranwala
Bahawalpur

and many other cities and towns throughout Pakistan.

2. Order Processing Time

Once an order is placed on our website, our team begins processing it as quickly as possible.

Orders are generally processed within 24 hours.
Orders placed on weekends or public holidays may require additional processing time.
Customers may receive an order confirmation call, SMS, or email before dispatch.

Orders are dispatched only after successful confirmation.

3. Delivery Time

Estimated delivery times are as follows:

Location	Estimated Delivery Time
Major Cities	2–4 Business Days
Other Cities	3–5 Business Days
Remote Areas	5–7 Business Days

Please note that delivery times are estimates and may vary due to:

Weather conditions
Public holidays
Courier delays
Unexpected operational issues
High order volume during promotions and sales

4. Cash on Delivery (COD)

For the convenience of our customers, DARD QUT proudly offers Cash on Delivery (COD) service across Pakistan.

With COD, customers can pay for their order at the time of delivery instead of paying online in advance.

How COD Works

Place your order on our website.
Our team confirms your order.
Your order is shipped to your address.
Pay the courier when your package arrives.

Important COD Information

COD is available throughout Pakistan.
Payment must be made in Pakistani Rupees (PKR).
Customers are requested to keep the exact amount ready whenever possible.
Orders may be verified through phone call or SMS before dispatch.
Failure to respond to confirmation calls may result in delays or cancellation.

5. Shipping Charges

Shipping charges may vary depending on:

Order value
Delivery location
Ongoing promotional offers

We may occasionally offer:

Free Shipping Promotions
Discounted Delivery Rates
Limited-Time Shipping Offers

Any applicable shipping charges will be clearly displayed during checkout.

6. Order Tracking

Once your order has been shipped, customers may receive:

Tracking Number
Courier Information
Shipment Updates

You can use the tracking information provided to monitor your package status.

If you experience any issue tracking your order, our customer support team will gladly assist you.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts if the customer is unavailable.

If delivery attempts are unsuccessful due to:

Incorrect address
Unreachable phone number
Customer unavailability

the package may be returned to us.

Additional shipping charges may apply for reshipping returned orders.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Please double-check:

Full Name
Phone Number
City
Postal Code
Complete Address

DARD QUT cannot be held responsible for delays caused by incorrect information provided by customers.

9. Delayed Deliveries

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.

These include:

Natural disasters
Severe weather conditions
Political disturbances
Courier operational issues
National holidays

We appreciate your patience and understanding in such situations.

10. Damaged or Missing Items

Customer satisfaction is our priority.

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your parcel.

Please provide:

Order Number
Photos of the package
Photos of the damaged item

Our support team will investigate and provide an appropriate solution.

11. Refused Deliveries

Customers who repeatedly refuse confirmed Cash on Delivery orders without valid reasons may face restrictions on future purchases.

We kindly request customers to place orders responsibly.

12. Customer Support

If you have any questions regarding shipping or delivery, please contact our support team.

Our team is always available to assist you with:

Order Tracking
Shipping Updates
Delivery Issues
Product Questions
Returns and Refunds

13. Policy Updates

DARD QUT reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Thank You for Choosing DARD QUT

We appreciate your trust in DARD QUT and remain committed to delivering premium herbal pain relief products with reliable nationwide service and customer support.

DARD QUT — Comfort in Every Drop. 🌿